30-Day Happiness Guarantee

If you’re unhappy with macronova, we’ll refund one 7-pack case or one 14-pack bundle from your household’s first order placed directly with us.

The guarantee is available once per household. Later orders, including subscription renewals, are excluded.

Tell us why you’re unhappy. Your feedback helps us improve. Keep the remaining packs unopened and undamaged; we may require their return before issuing a refund.

Macronova is breakfast perfected. We’re human, and mistakes can happen. Whether it’s us, a shipper, or a bear, we’ll work with you to make it right.

For shipping problems or damaged, defective, incorrect, or missing items, email founders@macronova.co with your order number, a description of the issue, and supporting information such as photos.

These issues are handled separately and can be reported for any order.

Approved refunds cover the amount paid for the eligible case or bundle, after discounts, plus applicable tax. We issue refunds to your original payment method, up to the amount actually paid.

We reserve the right to verify eligibility and deny claims that fall outside these terms or where we reasonably suspect fraud or abuse.

We may request the return of unopened product at our discretion. We donate returned unopened product to vulnerable communities with limited access to nutritious food.